Delivery Policy

Our Delivery Promise

At Friends Dairy Jhang, we want your fresh dairy products to reach you in the best possible condition. This policy explains how we process and deliver orders placed through our website.

Order Processing

Once your order is placed, our team will confirm the details with you and begin preparing it. As many of our products are fresh, orders are prepared with care and may be processed based on availability and order timing.

Delivery Areas

We deliver to Jhang and to other locations we are able to serve. Delivery availability may vary depending on your address. If you are unsure whether we deliver to your area, please contact us before placing your order.

Delivery Time

We aim to deliver your order as quickly as possible. Delivery times depend on your location, the products ordered and order volume. Any timing shared with you is an estimate, and delays may occasionally occur due to weather, road conditions or other circumstances beyond our control.

Delivery Charges

Delivery charges, where applicable, depend on your location and the size of your order. Our team will inform you of any charges when confirming your order, before it is dispatched.

Receiving Your Order

Please make sure that the delivery address and contact number you provide are correct and that someone is available to receive the order. Because our products are perishable, we recommend checking your order on delivery and storing it properly right away.

• Check that the packaging is intact and the products are as ordered;
• Store dairy items in a cool place or refrigerate them promptly;
• Report any problem with your order as soon as possible.

Failed or Delayed Delivery

If we are unable to reach you or deliver to the address provided, we will try to contact you to arrange delivery. Because our products are fresh and perishable, repeated failed attempts may result in the order being cancelled, and we may not be able to refund or replace products that spoil as a result.

Damaged or Incorrect Orders

If your order arrives damaged, spoiled, incorrect or incomplete, please contact us as soon as possible. Please see our Refund & Return Policy for further details.

Questions About Your Delivery

For any questions about delivery areas, timing or the status of your order, please contact Friends Dairy Jhang using the details below.