Refund & Return Policy

Our Commitment

At Friends Dairy Jhang, we take great care to deliver fresh, high-quality dairy products. If something is not right with your order, we want to hear from you and make it right wherever possible.

Fresh & Perishable Products

Most of our products are fresh and perishable dairy items. For hygiene and food safety reasons, we are unable to accept returns of products that have been delivered in good condition and were handled or stored as intended.

When You Can Request a Return or Refund

You may contact us to request a return, replacement or refund if:

• The product you received is damaged, spoiled or of poor quality;
• You received a different product from the one you ordered;
• Items are missing from your order;
• The packaging was tampered with or arrived broken.

Reporting a Problem

Please inform us as soon as possible after receiving your order, preferably on the same day of delivery, so that we can look into the issue. To help us process your request faster, please share your order details along with clear photos of the product and its packaging.

Requests made after the product has been used, consumed or stored improperly may not be accepted.

Refunds & Replacements

Once we review your request, our team will confirm whether it is approved. Where approved, we will offer a replacement of the product or a refund, depending on the situation and availability.

Approved refunds will be issued through the same method used for payment, or through another method agreed with you.

Non-Refundable Cases

Refunds or returns may not be possible in the following cases:

• The product was delivered in good condition but is no longer wanted;
• The product was opened, used or consumed before the issue was reported;
• Spoilage caused by incorrect storage after delivery;
• A delay in reporting the issue that prevents us from verifying it.

Cancelled Orders

If you wish to cancel an order rather than return it, please read our Cancellation Policy and contact us as soon as possible.

How to Request a Return or Refund

To request a return, replacement or refund, please contact Friends Dairy Jhang using the details below.