Privacy Policy

Friends Dairy Jhang (“Friends Dairy Jhang”, “we”, “us” or “our”) is committed to maintaining strong privacy protections for the visitors and customers of friendsdairy.com. This Privacy Policy describes how we collect, protect and use the personal information (“Personal Information”) you (“User”, “you” or “your”) may provide on our website and any of its related products or services (collectively, the “Website” or “Services”).

It also describes the choices available to you regarding our use of your Personal Information, and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

We will never sell your personal information to third parties.

Collection of Personal Information

We receive and store information you knowingly provide to us, such as when you contact us, place an order, or fill in any form on our Website. Depending on the request, this may include your name, email address, phone number, or other Personal Information.

You can choose not to provide certain information, but you may then be unable to take advantage of some of the Website’s features. If you are unsure what information is required, you are welcome to contact us.

Collection of Non-Personal Information

When you visit the Website, our servers automatically record information that your browser sends. This data may include your device’s IP address, browser type and version, operating system, language preference, the page you visited before arriving at our Website, the pages you view, time spent on those pages, and similar access statistics.

Managing Personal Information

You are able to access, update or request the deletion of certain Personal Information about you by contacting us directly. When you update information, we may retain a copy of the earlier information in our records where necessary.

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Once the applicable retention period expires, Personal Information is deleted, and requests to access, correct or erase such data can no longer be actioned after that point.

Use and Processing of Collected Information

Information we collect may be used to operate and improve our Website and Services, respond to your enquiries or orders, and maintain the security of our systems. Non-Personal Information is used only to identify potential misuse and to understand overall Website usage; it is not aggregated in a way that would identify any individual user.

We process Personal Information where you have given consent, where it is necessary to respond to your request or fulfil an order, where required by law, or where it serves our legitimate business interests. We are happy to clarify the specific basis that applies to any particular processing activity on request.

Information Transfer and Storage

Depending on the tools and services we use to run our Website, your information may be transferred to and stored on servers operated by trusted third-party providers. We take reasonable steps to ensure your information remains protected wherever it is processed or stored.

Your Rights

Depending on applicable law, you may have the right to:

• Withdraw consent where you have previously given it;
• Object to the processing of your information;
• Learn whether we are processing your information, and request a copy of it;
• Ask us to correct or update inaccurate information;
• Request that we restrict or stop processing your information;
• Request the erasure of your Personal Information, where applicable;
• Receive your information in a structured, commonly used format where technically feasible.

If your information is used for direct marketing, you may object to that processing at any time without needing to give a reason.

How to Exercise These Rights

Any request to exercise the rights above can be directed to us using the contact details below. Requests are free of charge and will be addressed as promptly as possible.

Privacy of Children

We do not knowingly collect Personal Information from children under the age of 13. If you are under 13, please do not submit any Personal Information through our Website. We encourage parents and guardians to monitor their children’s internet usage. If you believe a child under 13 has provided us with Personal Information, please contact us so we can take appropriate action.

Cookies

Our Website may use cookies to help personalize your online experience and to collect statistical information about how the Website is used. Cookies cannot run programs or deliver viruses to your device, and are only readable by the server that issued them.

Most browsers accept cookies automatically, but you can usually adjust your browser settings to decline cookies if you prefer. Doing so may affect how you are able to use certain features of our Website.

Advertising

We may display online advertisements on our Website. Where this is the case, advertising partners (such as Google) may use cookies or similar technology to serve ads based on general, non-identifying information such as browsing behaviour. We do not share personally identifiable information about individual visitors with advertisers.

Links to Other Websites

Our Website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of such third-party sites, and we encourage you to review their privacy policies when you visit them.

Information Security

We maintain reasonable administrative, technical and physical safeguards designed to protect your Personal Information from unauthorized access, use or disclosure. However, no method of transmission over the Internet is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

Data Breach

If we become aware that the security of the Website has been compromised or that Personal Information has been disclosed to unrelated third parties as a result of external activity, we will take reasonable steps to investigate the matter and, where required, notify affected individuals and the relevant authorities.

Legal Disclosure

We may disclose information we collect where required or permitted by law, such as to comply with a legal process, protect our rights or the safety of others, investigate fraud, or respond to a lawful government request.

Changes and Amendments

We may update this Privacy Policy from time to time. Any changes will take effect once the updated Policy is posted on our Website, with the date revised at the top of this page. Continued use of the Website after such changes constitutes your acceptance of the updated Policy.

Acceptance of This Policy

By using our Website or Services, you acknowledge that you have read this Policy and agree to its terms. If you do not agree with this Policy, please do not use or access our Website or Services.

Contact Us

If you have any questions about this Privacy Policy, or would like to exercise any of the rights described above, please contact us using the details below.